What you will do
You will be guiding customers to successfully using imec’s imaging and optical sensing technologies to solve their application problems. At imec a wide range of imaging and sensing technologies are being developed, from spectral cameras to quantum dot, LiDAR and radar sensors. Our hardware and software are used by companies all around the world. Some in the high TRL level (spectral cameras) and some in the prototype level. Our customers have different applications and testing environment and need to integrate our sensors in different platforms (drone, microscope, endoscope sorting machines, etc.) Hence, a field application engineer should be able to understand the customer requirements and needs correctly and help them with training, implementing our user manuals and API in their applications. Delivering both a user-friendly and empowering experience tailored to each customer is key to make them successful. You will be actively working with engineers in the field of medical, automotive, aerospace, drone, agriculture, and security surveillance markets. Your assistance and training enable them to bring disruptive innovation through new systems and solutions in their field. As a field application engineer your constructive feedback on how customers use our sensors, what are the limitations and future expectations from these technologies will be very useful for imec teams who are involved in developing such technologies and sensors.
In this job, your main activities will be:
- Organize live demos and provide technical information on imec imaging and sensing technologies to internal and external people.
- Engage with new leads to understand their need and identify potential solutions.
- Organize, execute and report on short application feasibility studies.
- Make technical proposals for customers and guide them through the funnel.
- Report-out and get feedback from the business and management team.
- Follow up with customers, the contract administration, and supply-chain team to fluently onboard new customers.
- Support the customers in technology adoption in view of their specific need.
- Follow up on the customer’s journey and provide support and guidance as needed.
- Run small lab and field experiments to test potential solutions to customer problems.
- Organize and provide hands-on technical training, both on-site and remote (globally).
- Develop tools and materials to provide information and training to customers: Support site, manuals, instruction videos, sample data, sample scripts, application demonstrators, application one-pagers, technology leaflets, slides, website content, etc.
- Champion the customer internally by discussing interesting cases with your colleagues, share the customer feedback to the engineering teams, translate customer needs into improvement ideas.
- Become our field application expert and carry out your expertise to your colleagues to make them further acquainted with the technology and applications thereof.
- Contribute to selected application research projects with lab and in-field data collection, scripts, hardware setup.
What we do for you
We offer you the opportunity to join one of the world’s premier research centers in nanotechnology at its headquarters in Leuven, Belgium. With your talent, passion and expertise, you’ll become part of a team that makes the impossible possible. Together, we shape the technology that will determine the society of tomorrow.
We are committed to being an inclusive employer and proud of our open, multicultural, and informal working environment with ample possibilities to take initiative and show responsibility. We commit to supporting and guiding you in this process; not only with words but also with tangible actions. Through imec.academy, 'our corporate university', we actively invest in your development to further your technical and personal growth.
We are aware that your valuable contribution makes imec a top player in its field. Your energy and commitment are therefore appreciated by means of a market appropriate salary with many fringe benefits.
Who you are
- Generalist with “can-do” mentality and broad interest.
- Maker with interest across a broad field (not expert level req’d)
- scripting / coding.
- tinkering / building.
- embedded platforms.
- photography / video and editing.
- Communicator
- You like to work with new people and get them on board.
- Can report out clearly, separating the important from details.
- Independent and pragmatic
- Takes initiative, actively seeks for solutions and improvements.
- Can face customers and travel the world on its own.
- You thrive in a varied environment and are capable of keeping an overview.
- You are hands-on, pro-active, curious, and creative.
- You are a fast learner, willing to learn new technologies.
What you have
- You have a degree in engineering or sciences or equivalent through experience.
- 3-5 years of similar working experience.
- You have experience in customer-facing engineering roles.
- You have a strong interest in professional services, application engineering
- You have strong technical communication and interpersonal skills, fluent in English.
- You have a problem-solving mindset with the ability to work independently and in teams.
- You can work onsite 3 to 5 days per week.
IMEC and its affiliates will not accept unsolicited resumes from any source other than directly from a candidate. IMEC will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (hereafter “Agency”) to have been referred by the Agency free of charge. IMEC will not pay a fee to any Agency that does not have a prior written agreement with IMEC, validated by its HR department, in place regarding a specific job opening and allowing to submit resumes.
